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Versa 2 battery issues

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‎08-29-2022 07:41 - last edited on ‎08-30-2022 04:51 by Fitbit Moderator

‎08-29-2022 07:41 - last edited on ‎08-30-2022 04:51 by Fitbit Moderator

In Spain on holiday and left Verda 2 charging On return to room Verda was very hot and has not worked since

 

 

Moderator Edit: Clarified subject

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‎08-29-2022 14:10

‎08-29-2022 14:10

Hello @Armaghgirl 


Please remove your Versa 2 from its charger and cease attempting to charge it. In this particular situation, because your Versa is not functioning normally when charging, I would contact Fitbit Customer Service: 

USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)

 

More information can be found here: https://myhelp.fitbit.com/s/support?language=en_US

 

I hope this provides you with an answer and points you in the correct direction. I hope Fitbit Customer Service can sort this out for you quickly. 

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