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Versa 2 battery not fully charging

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‎12-06-2020 12:29 - last edited on ‎12-06-2020 19:03 by Fitbit Moderator

‎12-06-2020 12:29 - last edited on ‎12-06-2020 19:03 by Fitbit Moderator

I purchased 2 Versas at Costco.  The batteries in both will not charge over 58%.  Customer service said just to wait for the software to update, which takes time plus battery life.  After 24 hours of charging and updating I still don't have the quality of service I was expecting.  Customer service think give it more time, well time doesn't cure the problem.  Not happy at all with this product!!!  I'll be returning both devices back to Costco,  Does Costco receive the 2nd's or defective devices?

 

Moderator Edit: Clarified subject

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‎12-06-2020 19:02

‎12-06-2020 19:02

Hi @97124, welcome to the Community Forums.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

 

Let me know if you have any additional questions, I'll be around.

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