Versa 2 battery, screen, and syncing issues

[carendevane]

hi hoping for some help .. so the edge of my screen started to go blue . The battery goes flat really fast now and I have factory reset and now it says unable to sync 😑 any help appreciated thanks

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @carendevane, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having with your Versa 2. Thanks for the details provided in your post and for your efforts in trying to fix your watch prior to posting here, I'll be glad to help you with that. 

If you haven't done so yet, I'd recommend restarting your Versa 2 by following these steps: How do I restart my Fitbit device? The restart should help with the screen that has gone blue. 

Please note that your Versa 2 may have syncing difficulties, either because it wasn't paired correctly with your Fitbit account or it was unpaired by mistake.

To see when was the last time your watch synced or check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image.

If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

If your watch's battery life keeps dropping faster than expected, see: Can I extend my Fitbit device's battery life?