Versa 2 black screen

[Chunkshake]

My Versa2 shows a black screen. I can scroll to see things but the clack face is not there. There is nothing. I tried putting it on the charger that didn’t help. I don’t know how to fix it 

Moderator edit: updated subject for clarity. 

[darylin]

It's only my clock that is black. If I swipe right, I can see the icons . But I tap and nothing. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Chunkshake, @darylin. I'm sorry to hear that your Versa 2 has a black screen and thank you for mentioning the steps that you have followed and what happens with your device.

Please try restarting your watch:

• Press and hold the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

[Madley]

My Versa 2 face is completely black and will not restart, (already tried).  Fitbit App says battery is fully charged, and I need to Update Tracker.  When I Update Tracker, it asks if Versa 2 is powered on, and to plug into charger - when I do, nothing happens.  I have cleaned both charger and back of watch.  Versa 2 cannot find Wi-Fi network.  I am sitting in front of my router.  Please help.  Thank you.

[AndreaFitbit]

Welcome to the Fitbit Community, @Madley. I´m sorry to hear that your Versa is completely black and thank you for mentioning the steps you have followed in order to correct this.

Please confirm that you have checked help article: Why can't I update my Fitbit device?

[Madley]

My screen is still black.  I cannot follow any of the suggestions, because all I get is a black screen!

Yes, I have checked the suggestions under:  “Why can't I update my Fitbit device?”

[AndreaFitbit · Accepted solution]

Thanks for getting back to us and for following advised troubleshooting steps @Madley. 

I went ahead and created a case on your behalf and a customer support representative will contact you soon. 

You can check your email.

[Cibee]

I'm dealing with the same problem. Black screen, loadind fully charged, 10sec pushing the button, nothing helps... 

[AndreaFitbit]

Welcome to the Fitbit Community, @Cibee. I'm sorry to hear that your Versa 2 also has a black screen and thank you for letting us know that pushing the button hasn't helped.

I went ahead and created a case on your behalf and a Customer Support representative will contact you soon. 

You can check your email. 

[Niclewhug]

I too have this issue! 

[Treasurelover]

I am also having the black screen.  It occasionally vibrates, but, I can't see anything.  It's charged, I can see in the app.  I tried to restart it without success.   Please help! Thanks!

[AndreaFitbit]

Welcome to the Fitbit Community, @Niclewhug. @Treasurelover. I'm sorry to hear that your Versa 2 screen is black. 

@Niclewhug, please confirm that you have restarted your watch with the steps of: How do I restart my Fitbit device?

@Treasurelover, thank you for mentioning that you already restarted your device without success. Please try changing your watch's clock face with the steps of help article: How do I change the clock face on my Fitbit device?

[Aacareag]

I’m having the same problem with my versa 2. I changed the clock’s face and it still on black screen even if the app says it’s fully charged. 

thank you for your help 🙏

[AndreaFitbit]

Welcome to our community, @Aacareag. Thanks for letting us know that you changed your Charge 2 clock face and that it still has a black screen. 

Could you please confirm that you have restarted your device with the instructions I shared on my previous post? 

[Ladychef20]

I am also having the same problems. My versa 2 screen is black. Will not reset but is still sending data to app. Changed clock but still black. Help!

[AndreaFitbit]

Welcome to the Fitbit Community, @Ladychef20. Thank you for mentioning the steps you have followed in order to remove the black screen on your Versa 2.

I went ahead and requested a case on your behalf and a Customer Support representative will contact you soon.

You can check your email. 

[WCR0820]

I have the same problem.  It looks like many others have this problem recently.

[AndreaFitbit]

Welcome to the Fitbit Community, @WCR0820. I'm sorry to hear that your Versa 2 has also a black screen. 

Please confirm that you have followed the restart and changing clock face steps from my previous post in order to correct this. 

[Treasurelover]

Yes, I tried both things. It didn't work. 

[Spinchick58]

I’ve tried everything suggested and nothing will keep my Versa paired to my iPhone. At this moment, it’s been factory reset but I’m unable to set up the device because my Bluetooth won’t find the device. Why is this happening now all of a sudden??? Never had a Bluetooth problem until the app AND the tracker were updated a day or two ago. Now it’s been rendered worthless.