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Versa 2 black screen

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‎05-03-2020 18:47 - last edited on ‎05-04-2020 17:41 by

‎05-03-2020 18:47 - last edited on ‎05-04-2020 17:41 by

Hi. So my husband bought me this for Mother’s Day, I had it on before setting it up so I saw the screen working. I got home to set it up and it found it right away but just said connecting. It was on the charger and I felt it vibrate to know it was charging. I accidentally closed out of the app so it stopped working. When I went to retry it all I have is a black screen. It won’t find it bc it’s off and when I hook it up to the charger it doesn’t vibrate to show it charging. I’m at a loss to why I have a black screen with nothing. And when I try to hold the button for 10 seconds it does nothing

 

 

Moderator edit: subject for clarity

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‎05-04-2020 17:38

‎05-04-2020 17:38

Welcome to the Fitbit Community, @Mgriff2688. 

 

I appreciate your participation in the Forums and sharing the details of the display issue you're experiencing with your new Versa 2 which you received for the Mother’s Day. Thanks for trying to resolve this and I am here to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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