Versa 2 black screen

[gigiqt]

I purchased my Versa 2 on Black Friday.  A couple of weeks ago it there were white/grey vertical lines on the screen.  They eventually went away and I now have a black screen.  From other posts I tried to reset to no avail and change the clock.  I must have gotten water in it from washing my hands.  It still tracks my steps and vibrates, there is just a black screen.  I aware of any notifications from the app.  I'm not sure what should be done to correct the problem.

[NellyG]

Hi @gigiqt  Try a Factory Reset. If it doesnt help then you will need to contact Customer Support.

Customer Support  

BUTTON FACTORY RESET FOR VERSA 2 AND VERSA LITE
Hold the back button for about 8 seconds. 
When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). 
Hold the button again until you feel a second, longer vibration, which indicates the factory reset.