Versa 2 black screen

[Millertime911]

My Versa 2 is having problems with the screen.  It stays black and doesn't turn on by either touching the screen or pushing on the button.  Pushing in the button makes it vibrate but still a black screen.  It is fully charged and the software is updated. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Millertime911.

Thank you for sharing the details of the issue you’re experiencing. I appreciate your troubleshooting efforts and would like to confirm the steps you followed to restart your watch: How do I restart my Fitbit device?

Looking forward to hearing back from you.

[Millertime911]

I have done all the restart steps that I can.  There is no display at all that shows up on the screen it is completely black.  When you push and hold the button on the side it will vibrate but nothing else happens and still nothing on the screen except black. I unpaired it to my phone and tried to repair it but I cannot because the 4 digit code it is supposed to show on the watch for pairing, it is just a black screen. 

[LiliyaFitbit]

Thank you for your reply, @Millertime911.

I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.