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Versa 2 black screen

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‎02-18-2021 14:31 - last edited on ‎02-19-2021 11:05 by Moderator Alum

‎02-18-2021 14:31 - last edited on ‎02-19-2021 11:05 by Moderator Alum

I bought my sister a brand new Versa 2 for her 50th birthday in Dec 2020. Everything was working fine until last Friday 12th Feb and suddenly the screen went black. A soft reset was carried out, logo came up and slight vibration felt so looked like it was resetting then it went black again. Ever since it won't do anything, tried to change clock face nothing happened, tried a hard reset again nothing happened. So wondering what the next steps are, as followed all community forums steps and still got nowhere. 

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‎02-19-2021 11:08 - last edited on ‎12-20-2024 06:35 by Fitbit Moderator

‎02-19-2021 11:08 - last edited on ‎12-20-2024 06:35 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums @Tasmandevil. 

Thank you for sharing that you've been having trouble with your Versa 2 watch and for confirming that you already tried a few troubleshooting steps. 

Since you already tried the restart a few times and you continue to see a black screen, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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