Versa 2 black screen

[Luna_k_93]

I AM TRYING TO CONTACT CUSTOMER SERVICE , my versa 2 so some reason was fully charged just turned off and the screen is black. I have tried to charge it , watch YouTube videos and it is still not waking up !! It is less that 1 years old and this has happened, can anyone help me this is ridiculous!!!! I have charged it also and the screen is black , we pay allot of money for these smart watches and something like this happens , CRAZY

Moderator edit: subject for clarity 

[Ashley95]

I'm having the exact same trouble with mine to this morning. I woke up and the screen is black but my alarm on it still went off 

[SunsetRunner]

Have you tried restarting it?  Hold the button on the left down until you see the Fitbit logo appear

[Ashley95]

Hi yes I tried that and it didn't do anything I tried restarting my phone aswell and discounting Bluetooth the watch is still on black screen 

[Dusty10]

Mine is the exact same this morning!

[Luna_k_93]

I have tried everything and it is very hard to connect to the customer service team as they don’t have one in the UK

[Luna_k_93]

It’s a awful and absolutely ridiculous 🥺

Update:

I have tried everything and it is still black 

I have done that nearly all morning , and watched YouTube videos and charged it for a while also but nothing

Wow some one reported it , very silly.

Moderator edit: merged replies

[KristyB1234]

I have been doing this all morning too! Absolutely nothing has worked.. 😞😞🎉

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community.

Thanks for the details shared in your posts and for already trying to resolve the issue. I understand how you are feeling and recommend doing the following if you haven't tried this already:

1. The complete troubleshooting instructions including a restart in Why isn't my Fitbit device's battery charging? 

2. Change a clock face: How do I change the clock face on my Fitbit device?

If you continue experiencing difficulties, you can get in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

Hope this helps.