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Versa 2 black screen

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‎07-25-2021 15:26 - last edited on ‎07-26-2021 11:18 by

‎07-25-2021 15:26 - last edited on ‎07-26-2021 11:18 by

My Fitbit out of the blue stopped working. It won’t even charge. I received no help from Fitbit. 

 

 

Moderator edit: subject for clarity 

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‎07-26-2021 11:24

‎07-26-2021 11:24

Welcome to the Fitbit Community, @TanyaC22.

 

Thanks for the details shared in your post. I am sorry to hear about your experience, I understand how you are feeling and appreciate your efforts to resolve this. Since you've been in touch with our Support team, I recommend contacting them back as they already have all the details and special tools to continue assisting you. Click here to get connected with them via chat or phone.

 

You can confirm our complete troubleshooting instructions in Why isn't my Fitbit device's battery charging? 

 

Additionally, I recommend checking if your Fitbit device is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device? 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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