Versa 2 blank screen and it won't sync

[Kyriel]

Woke up yesterday with my screen black. It won’t turn on. If I hold it down the Fitbit logo will come up and then says, “data not cleared sync and try again,”

how do I fix this issue? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Kyriel, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2's screen behavior. I appreciate you've already tried restarting it, nice way to go! 

Please note the error message you're now receiving on your watch's screen ("Data not cleared, Sync & Tried and again") usually appears when you've performed a factory reset without first unpairing the watch. Said so, please try the steps below: 

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

If the steps above don't work but you've already removed your watch from your phone's Bluetooth settings and Fitbit account (please make sure about this), try one more time the factory reset:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

When the device successfully resets, please try setting up your watch again. 

Give this a go and let me know how it goes.

[Kyriel]

Thanks that worked!

Sent from my iPhone

[MarreFitbit]

Hey @Kyriel, I'm glad to hear the steps recommended worked for you. I'm happy you're back in business! 😉

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!