Versa 2 blank screen

[JCGIII]

Screen of Versa 2 is blank when press button on side of watch nothing happens. My Fitbit app tells me battery is at medium. Fitbit app tells me there is an update available When try to update nothing happens. I am unable to get any information from my Versa 2

What needs to be done to get Fitbit watch to work?

My phone is Android Pixel 2XL

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @JCGIII. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Please restart your Versa 2 as suggested here (or confirm you've followed those steps) How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Regarding the battery level on the Fitbit app, note that it updates every time you sync. That means that if your watch hasn't synced yet, your app will still show the battery percentage of the last sync. 

Hope this helps. 

[Alicegoesunder]

What do I do if these options didn't solve the issue?

[MarreFitbit]

@Alicegoesunder Welcome on board. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.