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Versa 2 blank screen

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‎10-11-2021 20:29 - last edited on ‎10-12-2021 03:48 by Fitbit Moderator

‎10-11-2021 20:29 - last edited on ‎10-12-2021 03:48 by Fitbit Moderator

My Fitbit was working fine a few minutes ago it went black and it feels pretty warm to touch. My app is not able to find it. It says looking. Now what?

 

Moderator Edit: Clarified subject

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‎10-12-2021 03:52 - edited ‎06-21-2024 11:35

‎10-12-2021 03:52 - edited ‎06-21-2024 11:35

Hi there, @rubyan38. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

As a first approach, I recommend restarting your Versa 2. For instructions, see How do I restart my Fitbit device?

If the above doesn't do the trick and your watch is still getting warm, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

While you reach out to our team, please do not try charging or restarting your watch anymore until you receive assistance from our team. 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-12-2021 03:52 - edited ‎06-21-2024 11:35

‎10-12-2021 03:52 - edited ‎06-21-2024 11:35

Hi there, @rubyan38. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

As a first approach, I recommend restarting your Versa 2. For instructions, see How do I restart my Fitbit device?

If the above doesn't do the trick and your watch is still getting warm, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

While you reach out to our team, please do not try charging or restarting your watch anymore until you receive assistance from our team. 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-12-2021 04:03

In response to MarreFitbit

‎10-12-2021 04:03

It has cooled off. Now I just have a blank screen. I tried to restart it, but it didn’t work.
It was charged. Nothing

Sent from my iPhone
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‎10-12-2021 04:18 - edited ‎06-11-2023 13:35

In response to rubyan38

‎10-12-2021 04:18 - edited ‎06-11-2023 13:35

@rubyan38 Thanks for trying to follow the step recommended above. 

Since that didn't work, please know that the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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