Versa 2 blank screen

[Jutyler]

My screen is blank, it is charged. The watch is synced. On the app it has 99% battery. 
the screen is blank. Can not restart by pressing usual 2 buttons.

the green light was only on for a few seconds then goes off. Since trying to restart it has not been on. No response at all from the watch!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Jutyler, welcome to the Community Forums. Thanks for all the details provided in your post about your Versa 2's recent behavior, I'll be glad to assist you.

Since your Versa 2 is still syncing as per the description of your post, I'd recommend doing the following:

1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device?. Please note that this process is done through the Fitbit app.
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

Looking forward to hearing back from you.

[Jutyler]

Hi,

I can try to change watch face but can not get any response from the watch at all.

Sent from my iPhone

[MarreFitbit]

Hi there @Jutyler, thanks for getting back. To move forward, would you mind confirming that you did change the clock face? Your response isn't quite clear, so I'd like to confirm before moving to the next step.

I'm looking forward to hearing from you soon.

[Jutyler]

Hi,

Yes I have changed the face on the app. There is still not screen on the watch and no lights on the back.
Ju Tyler

Sent from my iPhone

[LikeToWalk]

I have exactly the same problem. My Versa is 15 months old and the screen is black, will not charge and was 100% changed before the last activity. I am not able to reset by 2 usual bruttons.

Moderator Edit: Formatting

[Jutyler]

Hi,

I have changed my clock face. Ensured it is charged overnight.

still a black screen. There is a green light working on the back for a few minutes then that stops.

I have tried to restart again this morning and nothing... no vibration ... nothing.

[MarreFitbit]

Hi there @LikeToWalk, welcome here. Thanks for the details provided in our post and for trying to restart your Versa prior to posting here.

Since the restart hasn't worked, please check in your Fitbit app if your Versa is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app.

Hello @Jutyler, thanks for confirming that you did try the steps suggested. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

[LikeToWalk]

@MarreFitbit  thank you for your suggestion. My Fitbit was not able to sync since yesterday so this option was not possible. I took a contact with Custtomer Support via chat and since my Fitbit was under warranty I am going to get a replacement. I feel that Versa problems started when I changed to one clock face that was not a standard one. After that active minutes were not syncing and after 7 days Fitbit died. With next one i will be quite careful of not installing not checked apps. It looks like the ecosystem is not really proof enough. I will stay with initial apps and not testing new things. 

[MarreFitbit]

You're very welcome @LikeToWalk. I'm glad to hear that our Support Team was able to help and replaced your watch.

In regards to your inquiry about the clock face you installed, I'd recommend to take a look at this article: How do I install and manage apps on my Fitbit device? to make sure you properly download them.

I'll be around if there's anything else I may do for you.

[Jutyler]

Hi,

I have tried all options.
I can swipe or manage the watch any way as the screen is not responding. The app says it has synced but the watch is not picking anything up.
The original issue and query still is outstanding.

Sent from my iPhone

[MarreFitbit]

Hi there @Jutyler. Please take a look at this post of mine where I let you know that I've crated a support case on your behalf so our Support Team can take a closer look at this issue. 

Let me know if you have any further questions. 😉