07-22-2020 12:22 - last edited on 07-23-2020 06:41 by MarreFitbit
07-22-2020 12:22 - last edited on 07-23-2020 06:41 by MarreFitbit
My Fitbit versa2 just went blank and won't turn back on or charge up
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
07-23-2020 06:42 - edited 10-28-2023 08:06
07-23-2020 06:42 - edited 10-28-2023 08:06
Hi there @Triestohard1, welcome to the Community Forums. Thanks for the details provided in your post about the blank screen of your Versa 2. I'll be glad to help you both with this.
In order for me to better assist you with this, please try the steps below:
If the suggestions don't work and your watch doesn't vibrate when you connect it to the charger, it may be that the battery of your Fitbit is not charging properly and therefore it does not turn on. Said that, I recommend doing the following:
If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account):
You can follow the steps to set up the device after that: How do I set up my Fitbit device?
I'm looking forward to your response, keep me posted.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
07-23-2020 06:42 - edited 10-28-2023 08:06
07-23-2020 06:42 - edited 10-28-2023 08:06
Hi there @Triestohard1, welcome to the Community Forums. Thanks for the details provided in your post about the blank screen of your Versa 2. I'll be glad to help you both with this.
In order for me to better assist you with this, please try the steps below:
If the suggestions don't work and your watch doesn't vibrate when you connect it to the charger, it may be that the battery of your Fitbit is not charging properly and therefore it does not turn on. Said that, I recommend doing the following:
If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account):
You can follow the steps to set up the device after that: How do I set up my Fitbit device?
I'm looking forward to your response, keep me posted.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...