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Versa 2 blank screen

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‎10-04-2021 23:58 - last edited on ‎10-05-2021 05:34 by Fitbit Moderator

‎10-04-2021 23:58 - last edited on ‎10-05-2021 05:34 by Fitbit Moderator

Hi,

My Fitbit has been working faultlessly for 3 years up until this week, the screen has gone blank and no green flashing light on the obverse. There seams to be a little change of light on the screen when pressing the buttons.

 

Moderator Edit: Clarified subject

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‎10-05-2021 05:34

‎10-05-2021 05:34

Hi there, @Jim432. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-05-2021 05:34

‎10-05-2021 05:34

Hi there, @Jim432. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-05-2021 13:34

In response to MarreFitbit

‎10-05-2021 13:34

Sorry that didn’t help.

Sent from my iPhone
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‎10-05-2021 13:55 - edited ‎08-19-2023 06:46

In response to Jim432

‎10-05-2021 13:55 - edited ‎08-19-2023 06:46

@Jim432 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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