07-04-2022
19:35
- last edited on
07-06-2022
08:41
by
AndreaFitbit
07-04-2022
19:35
- last edited on
07-06-2022
08:41
by
AndreaFitbit
Versa 2 screen stopped working. It has white lines displayed. I have reset it and changed the personalized clock face but it still does not work. I have contacted fitbit support and was told that i would receive a follow up email. I never received any sort of email. I can no longer connect to the fitbit support chat.
Moderator Edit: updated subject for clarity.
07-05-2022 06:11
07-05-2022 06:11
Hi @Brianna1389 You will need to contact Fitbit Support again using one of the methods in the link.
Helen | Western Australia
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07-06-2022 08:44
07-06-2022 08:44
Welcome to the Fitbit Community, @Brianna1389 and thank you for your assistance @NellyG. I´m sorry to hear about your Versa 2 screen not working.
I noticed that our team sent you the follow up email yesterday.
Keep on visiting the forums.
07-06-2022 10:34
07-06-2022 10:34
07-07-2022 07:06
07-07-2022 07:06
Thanks for getting back to us and for letting us know that your Versa 2 is no longer able to be used @Brianna1389.
I understand how frustrating this could be and please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.
Keep on visiting the forums.