Versa 2 blank screen

[Brianna1389]

Versa 2 screen stopped working. It has white lines displayed. I have reset it and changed the personalized clock face but it still does not work. I have contacted fitbit support and was told that i would receive a follow up email. I never received any sort of email. I can no longer connect to the fitbit support chat. 

Moderator Edit: updated subject for clarity. 

[NellyG]

Hi @Brianna1389 You will need to contact Fitbit Support  again using one of the methods in the link.

[AndreaFitbit]

Welcome to the Fitbit Community, @Brianna1389 and thank you for your assistance @NellyG. I´m sorry to hear about your Versa 2 screen not working.

I noticed that our team sent you the follow up email yesterday. 

Keep on visiting the forums. 

[Brianna1389]

I have made contact with customer service. I have a corrupted screen and it is no longer able to be used.

Get Outlook for iOS<>

[AndreaFitbit]

Thanks for getting back to us and for letting us know that your Versa 2 is no longer able to be used @Brianna1389.

I understand how frustrating this could be and please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Keep on visiting the forums.