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Versa 2 blank screen

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‎07-18-2023 05:44 - last edited on ‎07-18-2023 06:23 by Fitbit Moderator

‎07-18-2023 05:44 - last edited on ‎07-18-2023 06:23 by Fitbit Moderator

Hi 

woke up the other morning after charging and could not get the screen to work. I press the side button and it is alive but still black. Still see everything on the ap it’s counting steeps and monitoring sleep. How do I know if it is out of warranty? This is the 2nd problem with the versa 2. 

Moderator Edit: Clarified subject

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‎07-18-2023 06:25

‎07-18-2023 06:25

Hello there, @MamaCliff. Thanks for stopping by in the Fitbit Community Forums and sharing the details provided in your post about the issue with your Versa 2.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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