Versa Lite heart rate LED stopped working

[SarahG74]

Hi, my versa lite infrared light has stopped working. It is stuck on red continuously and is not picking up HR. Are there any easy fixes? I've tried everything suggested in various other threads. TIA x

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SarahG74. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. 

To better assist you, please confirm if you've tried the following steps: 

• Switch the Heart Rate settings from On to Off and manually sync your Versa Lite. To switch the heart rate settings on your watch, from the main screen of your Versa Lite, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your watch. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa Lite's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. To do so,hold the back button for 10 seconds. Let go of the buttons.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

In addition, take a look at this article: What factors can affect my heart-rate reading on my Fitbit device?

[SarahG74]

Hi, yes I have tried all of these processes multiple times. The red infrared light is stuck on permanently, this seems to be the issue.

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