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Versa 2 blank screen

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‎07-26-2023 05:56 - last edited on ‎07-26-2023 06:21 by Fitbit Moderator

‎07-26-2023 05:56 - last edited on ‎07-26-2023 06:21 by Fitbit Moderator

Hi I’ve only had my versa for maybe a month or two and suddenly this morning it’s like the screen quit working. I can see when I have an active call but that’s all it will show. No other information is visible even with pushing the button. It’s all black and scrolling doesn’t work either. It was working fine last night when I went to bed but now it’s not. 

Moderator Edit: Clarified subject

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‎07-26-2023 06:22

‎07-26-2023 06:22

Hello there, @nicole.bond. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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‎07-26-2023 09:24

‎07-26-2023 09:24

Hold the start button for 10 seconds it should restart 

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