Versa 2 blank screen

[stephecl]

The problem started when the clock randomly changed from a 12 hour to a 24 hour.  Then the screen went black, nothing shows when I move my wrist or tap on it.  I checked my settings and it is on a 12 hour.  Instructions says to tap word "arc" on face 3 times but nothing happened.  Later it went black.  It still counts, vibrates when I get notifications, etc.  I've tried resetting multiple times.  After reset, the fitbit icon shows and then the clock will show for a moment but then it goes black.  I tried a different clock but still have the same issue.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @stephecl. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 2 is still blank. I understand your concern, I will do my best to help you with this!

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.