Versa 2 blank with an occasional green screen

[Lozdownunder]

 Versa 2 fitbit went blank and occasionally has green faded clock face. App shows it's charged but nothing works. Can anyone help? 

[JuanFitbit]

@Lozdownunder , A warm welcome to the Community! Thank you for your message. 

Please charge the Versa 2 for at least 30 minutes. 

Remove it from the charging cable. 

Press and hold the button for 10 seconds until the Fitbit logo appears on the screen, and then release the button.

The Versa 2 should restart afterwards. 

[DramaQueenDiva]

Just chiming in to let you know that you posted this in the wrong forum.  It was under the Sense 2 forums, so I'll move it to the Versa 2 forums to get you more accurate help.

[Lozdownunder]

Thank you

----

Hi I have tried this many times and unfortunately still doesn't work. When
I press the button it sometimes comes up with a faint green screen and app
says it's full charged. Anymore suggestions? Thanks Lorraine

[JuanFitbit]

@DramaQueenDiva , Thank you for helping us keep the Community in order. 

@Lozdownunder Thank you for your reply and further information and efforts. 

Please try restarting the Versa 2 again and then change the clock face: How do I change the clock face on my Fitbit device?

[Lozdownunder]

Hi Versa charges as I can see on fitbit that it's 100% but nothing on screen except occasional green screen.  I have tried everything but nothing works do you think it's broken and not fixable? Thanks Lorraine 

[JuanFitbit]

@Lozdownunder Thank you for your message and further efforts 

It seems that you already tried the steps that can be recommended here in the Community! 

In this case, contact support. They have additional tools that can better investigate your case.

Fill out the form. You will then be recommended some help articles.

You will then be able to choose how to contact support.