Versa 2 bricked

[Bill-Fit]

This is my 3rd or 4th Versa 2.  One was a month out of warranty, another was replaced for free, and another replaced at a discount.  (my memory isn't clear but I think my current one was delivered this past March.)

It suddenly went all black yesterday.  It is fully charged and I am unable to reset it.  the screen is either black or a large white rectangle with a bright yellow line on the top edge and a pink half circle line in the background.  The app says it is unable to pair with blue tooth and my phone says it cannot connect via Bluetooth.

Customer service has been responsive in the past but I can't seem to connect with them today via chat or DM; the screen keeps asking if I moved my account to Google, which I didn't.  and won't.  

I love the functionality of the Versa 2 and would like to stay with it but f I can't resolve this, I will spend 2x as much money and get an Applewatch 8.  The repeated failures are very disappointing and frustrating.

[MarkMM]

Hi @Bill-Fit I tried from a computer, and chat support gave me the option of signing in with google, or my fitbit account. I choose the fitbit account, and chat came up instantly. All in about 1 minute. How are you trying to access chat support?

[Bill-Fit]

thanks for replying, Mark.   I was on my iMac and tried both accounts (Fitbit and Google).  each time the chat link took me to a 2-step Goggle verification page.  the I was emailed was accepted but I couldn't figure out how to get back to the login page; no navigation buttons or icons were on acceptance page.  I repeated the process twice with same result and got out by closing the whole page.  never had this problem with the Fitbit chat feature before.   maybe some compatibility problem with Safari - Goggle. or maybe I just don't know what I'm doing...

-bill

[Bill-Fit]

missing word:  the CODE I was emailed...