Versa 2 brightness not working

[KatieK.8989]

Attempted to restart my Versa to hopefully change brightness issues, with no luck, can anyone elsr point me to the right direction?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @KatieK.8989, welcome to the Community Forums. Thanks for the details provided in your post about the inconveniences you've been having with your Versa 2's screen brightness. I appreciate you've taken the time to restart your watch prior to posting here. 

In order to for me to better assist you, would you mind letting me know what's the issue you're having with the brightness? Is it too low/high? 

Have you check the brightness settings to make sure it's set to the one you one (Dim/Normal/Auto/Max)? Open the Settings app and swipe up to see the full list of settings. Tap Brightness to adjust it. 

Also, please note when the sleep mode setting is on:

• Notifications don't cause the tracker to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• Turning your wrist won't cause the tracker’s screen to turn on.

Sleep mode doesn't automatically turn off unless you set a sleep mode schedule. To schedule sleep mode to automatically turn on during certain hours:

1. Open the Settings app and tap Sleep Mode.
2. Tap Schedule to turn it on.
3. Tap Sleep Interval and set your sleep mode schedule. Sleep mode automatically turns off at the time you schedule, even if you manually turned it on.

You can't turn on do not disturb and sleep mode at the same time.

[KatieK.8989]

Hello,

When I toggle between dim/normal/max on my fitbit, the background doesnt change. The lighting remains the same, which is hard to read outside when tracking exercise.  Ive tried restarting and doing a factory reset, along with changing the clock face. I just bought my Versa 2 in March of 2020.  Sleep mode is off.

[MarreFitbit]

Hi there @KatieK.8989, thanks for the update. I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.

If you have any questions, don't hesitate to let me know. 😉

[dldeaver]

I am having the same issue as explained above. I cannot see my Versa 2 outside or in bright locations, and yes, I have restarted it. My Versa 2 worked great for a year and a half. This issue appears to have started after the iphone IOS 14 update. I can't confirm that IOS update is the issue, but seems it could be a likely cause unless it is a coincidence I started having the issue after that update....

Would someone on the Tech Team be able to check to see if the IOS 14 update is the issue, and if so, provide a versa update?

[Brightfrank]

Hi I have tried everything suggested and my screen is still dark and I cannot read in any light at all.. cannot adjust brightness at all 

thanks 

[WilsonFitbit]

Hello everyone. @Brightfrank Welcome to the community forums. 

Thank you for the troubleshooting steps you've tried prior to posting. I was able to see that you contacted our Support Team regarding this matter and they have provided a replacement for you. In this case, I'd recommend replying back to your case if you still have any additional inquiries and they will be more than glad to continue assisting you. 

See you around.