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Versa 2 broken screen

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‎06-11-2020 11:50 - last edited on ‎07-06-2020 19:15 by

‎06-11-2020 11:50 - last edited on ‎07-06-2020 19:15 by

Hello,

 

I am a fitbit user and have an Inspire. My roommate is as well, and has a Versa 2. Long story short I had her fitbit in my bag and when I ended up dropping it from a fairly low distance (1-2 feet) and the screen cracked. She has had it for less than a year. She has had trouble getting a response and I want to be able to replace it for her and wanted to see if I can get a response. 

 

 

Moderator edit: subject for clarity

 

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‎07-06-2020 19:14

‎07-06-2020 19:14

Welcome to the Fitbit Community, @EAnne12.

 

I am sorry to hear about the cracked screen on your roommate's Fitbit Versa 2. I appreciate the additional details and I am here to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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