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Versa 2 burned up while charging

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‎07-22-2021 00:44 - last edited on ‎07-22-2021 06:27 by Moderator Alum

‎07-22-2021 00:44 - last edited on ‎07-22-2021 06:27 by Moderator Alum

Recently my Versa 2 has required charging every day then yesterday it had been charged once and was almost flat again. I popped it on charge and it was soon at 17% but the next time I checked it wouldn’t display the charge amount (or anything). I took the watch out and realised it was scorching hot (as was the charger). It now won’t turn on. Has anyone else experienced this?

 

 


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‎07-22-2021 06:26 - last edited on ‎09-17-2024 09:31 by Fitbit Moderator

‎07-22-2021 06:26 - last edited on ‎09-17-2024 09:31 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Harveylu. 

Thank you for sharing all this information about what you've been experiencing with your Versa 2 watch. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. In this case, they will let you know how to proceed or what are the options available for you. 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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