help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 button is not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-04-2021 10:47 - last edited on ‎05-05-2021 05:09 by Fitbit Moderator

‎05-04-2021 10:47 - last edited on ‎05-05-2021 05:09 by Fitbit Moderator

I reset and fixed my battery issue but now my display is remaining on explaining the “shortcut” button and I cannot skip the tutorial.

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎05-04-2021 19:31

‎05-04-2021 19:31

Welcome to the Fitbit Community, @takaine12.

 

Thank you for the information provided.

 

If you haven't done it already, please restart your Fitbit Versa 2 by following these instructions.

 

Whether this doesn't help, I would recommend setting up your watch as a replacement device:

 

  1. Tap the Today tab Fitbit log, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes

‎05-04-2021 19:34

In response to EdsonFitbit

‎05-04-2021 19:34

I should have mentioned I cannot reset it as the button stopped working. That’s why it is stuck in the tutorial part.

Best Answer
0 Votes

‎05-05-2021 05:08 - last edited on ‎02-11-2025 10:47 by Fitbit Moderator

In response to takaine12

‎05-05-2021 05:08 - last edited on ‎02-11-2025 10:47 by Fitbit Moderator

@takaine12 Thank you for getting back and providing more details about the issue. Since you mentioned that the button stopped working, try cleaning the around the button with a toothpick in order to remove any dust or moisture that may be affecting the functionality of the button.

Hope this helps.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes