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Versa 2 button is stuck

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‎08-18-2022 17:37 - last edited on ‎08-19-2022 10:32 by Fitbit Moderator

‎08-18-2022 17:37 - last edited on ‎08-19-2022 10:32 by Fitbit Moderator

The side button that you use to open and close the screen does not work. 

 

Moderator Edit: Clarified subject

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‎08-19-2022 10:34 - edited ‎08-14-2023 10:07

In response to Guy_

‎08-19-2022 10:34 - edited ‎08-14-2023 10:07

Hi there, @BodhiBarbara. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. @Guy_ Thanks for helping out!

As a first approach, I'd recommend restarting your Versa 2 as suggested here How do I restart my Fitbit device? 

If the button is still unresponsive after trying the above recommendation, please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 once again.

If nothing seems to work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-19-2022 10:28

‎08-19-2022 10:28

Hi @BodhiBarbara - did you change anything recently? Have you tried charging it?

Author | ch, passion for improvement.

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‎08-19-2022 10:34 - edited ‎08-14-2023 10:07

In response to Guy_

‎08-19-2022 10:34 - edited ‎08-14-2023 10:07

Hi there, @BodhiBarbara. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. @Guy_ Thanks for helping out!

As a first approach, I'd recommend restarting your Versa 2 as suggested here How do I restart my Fitbit device? 

If the button is still unresponsive after trying the above recommendation, please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 once again.

If nothing seems to work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes