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Versa 2 button is unresponsive

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‎03-26-2023 13:16 - last edited on ‎03-27-2023 06:52 by Fitbit Moderator

‎03-26-2023 13:16 - last edited on ‎03-27-2023 06:52 by Fitbit Moderator

I have already been through all the forums. The toothpick to clean it and hitting it multiple times and then holding didn't work. Its less than a year old and the power button doesn't work, which because it almost daily had issues syncing without restarting the watch now means its not syncing the data to my app. Any ideas will help!

 

 

Moderator Edit: Clarified subject

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‎03-27-2023 00:23

‎03-27-2023 00:23

HI @Bellaona - the button issue may be the result of a firmware update or software fault.

 

If you can swipe to the watch Settings , About menu and do a Shutdown, wait for at least to seconds before placing on charge to restart it and charge it it may resolve itself.

 

If it is less than a year old probably best to get it replaced under warranty where you got it as it may fail entirely in addition to syncing problems [which may not be the watch]. see Why won't my Fitbit device sync? 

Author | ch, passion for improvement.

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‎03-27-2023 06:55 - edited ‎06-19-2023 05:38

In response to Guy_

‎03-27-2023 06:55 - edited ‎06-19-2023 05:38

Hi there, @Bellaona. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. @Guy_ Thank you so much for your help. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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