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Versa 2 button isn't working

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‎08-02-2023 10:22 - last edited on ‎08-02-2023 10:30 by Fitbit Moderator

‎08-02-2023 10:22 - last edited on ‎08-02-2023 10:30 by Fitbit Moderator

My side button is not working. And I'm stuck on the spotify screen.

Is there any way I can manually restart my fitbit?

Thanks

Moderator Edit: Clarified subject

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‎08-02-2023 10:32

‎08-02-2023 10:32

Hi there, @Traceysanchez. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. 

While reading your post I was wondering if you've tried any troubleshooting steps prior to posting here? 

If you have tried removing dust or dirt by gently using a toothpick around the button with to no avail, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-02-2023 10:32

‎08-02-2023 10:32

Hi there, @Traceysanchez. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. 

While reading your post I was wondering if you've tried any troubleshooting steps prior to posting here? 

If you have tried removing dust or dirt by gently using a toothpick around the button with to no avail, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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