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Versa 2 button isn't working

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‎11-10-2023 11:10 - last edited on ‎11-10-2023 11:18 by Fitbit Moderator

‎11-10-2023 11:10 - last edited on ‎11-10-2023 11:18 by Fitbit Moderator

My button on the side isn't working no more how do i fix it 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎11-10-2023 11:19

‎11-10-2023 11:19

Hi there, @Destiny_01. Welcome to the Fitbit Community Forums. I'm sorry to hear that the button on your Versa 2 has stopped working. I'll be glad to help you to solve the issue. 

If you haven't done so yet, please make sure you did try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Once you've done that, please restart your Versa 2 by following these steps How do I restart my Fitbit device? 

Hope this does the trick for you!

Maria | Community Moderator, Fitbit


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‎11-11-2023 14:14 - edited ‎11-12-2023 10:51

In response to MarreFitbit

‎11-11-2023 14:14 - edited ‎11-12-2023 10:51

Mine is having the same problem. Followed your steps, but it won't turn off to restart because the button isn't working. @MarreFitbit Any other suggestions?

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