help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 button not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-27-2021 20:41 - last edited on ‎10-28-2021 16:06 by Fitbit Moderator

‎10-27-2021 20:41 - last edited on ‎10-28-2021 16:06 by Fitbit Moderator

Just completed an exercise and the stop button will not respond.  I can't get past pause...

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
1 REPLY 1

‎10-28-2021 16:05

‎10-28-2021 16:05

Welcome to the Fitbit Community, @Sweetcandy16.

 

Thank you for the information provided.

 

Please try cleaning around the button of your Fitbit Versa 2 with a toothpick to remove any dust or moisture that may be affecting its functionality. In addition, you can try restarting your watch by following these steps.

 

If the instructions shared above don't work, please tell me if you are able to press the button or if it's stuck? Do you feel any vibration when it is pressed?

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer