Versa 2 button not working

[Chunkylover742]

My versa to button doesn't respond to anything. My screen works although it  stays on the phone connection screen, unless a notification pops up. But still goes back to the phone pairing screen. My phone is already paired with it, so I'm not sure why it won't get off of that screen. I've tried holding the button down and it doesn't do anything. Please help, it is driving me nuts! 

Moderator Edit: Clarified subject

[YojanaFitbit]

Hi there @Chunkylover742, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

How you have cleaned your Versa 2's button? Please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps. 

If you've done just as described above, note at this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I hope your issue is solved soon.