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Versa 2 button not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-07-2021 01:07 - last edited on ‎03-07-2021 17:48 by Fitbit Moderator

‎03-07-2021 01:07 - last edited on ‎03-07-2021 17:48 by Fitbit Moderator

The button on the side won't work at all. I can't set my alarm anymore.  I've cleaned it out with a toothpick, still no improvements. 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎03-07-2021 02:00

‎03-07-2021 02:00

Seems like this is quite a common issue. following the recent updates, as it was working fine before.

In which case its probably best to inform Fitbit Support directly. They may be able to help you.

Author | ch, passion for improvement.

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‎03-08-2021 10:57

In response to Guy_

‎03-08-2021 10:57

Hi @KatM2021, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some steps before posting over here. If you haven't already done so and before you contact our Customer Support team as @Guy_ suggested, please turn on/off your Versa 2 following the steps that are specified on: How do I turn off my Fitbit device? and let me know how it goes.

 

I'll be around, let me know if you have any additional questions. 

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