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Versa 2 button not working

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‎03-08-2022 14:01 - last edited on ‎03-09-2022 12:27 by Fitbit Moderator

‎03-08-2022 14:01 - last edited on ‎03-09-2022 12:27 by Fitbit Moderator

my versa 2 is only three months old and has stopped responding to the left button. i have tried to hold it down for more 15 seconds to reset the watch. it does not respond. although it looks clean, i have cleaned it multiple times with a toothpick and nothing happened. i have seen many people with the same problem, yet none have came back with results. can someone help?

 

 

Moderator edit: format. 

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‎03-08-2022 14:43

‎03-08-2022 14:43

You'll need to get with support. Chat or phone is best. https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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‎03-08-2022 23:22

‎03-08-2022 23:22

Hi @moss111 -  the first step is to Shutdown/restart it via the watch Settings, About menu.

 

Wait at least 10 seconds before placing on the charger to restart and charge it, and at least a few minutes if you try factory reset because there is a risk that process kills the watch entirely, so only use it as a last resort and if still under warranty.

Author | ch, passion for improvement.

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‎03-09-2022 12:43

In response to Guy_

‎03-09-2022 12:43

Welcome to the Fitbit Community, @moss111 and thanks for your advise @Odyssey13 and @Guy_. Thank you for letting us know about the steps you have followed in order to make your Versa 2 button work.

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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