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Versa 2 button stopped working

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‎12-05-2021 15:45 - last edited on ‎12-06-2021 10:59 by Fitbit Moderator

‎12-05-2021 15:45 - last edited on ‎12-06-2021 10:59 by Fitbit Moderator

My Versa button is no longer working! it is now stuck on a screen which I can't use, if I was on my time/home screen I wouldn't mind but I can't do anything. 

 

Every time I press the button I does nothing, I have to franticly tap the screen for it to turn on. but its only showing me a settings page which I can't get off of.

Please help me x

 

Moderator Edit: Clarified subject

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‎12-06-2021 11:01 - edited ‎02-14-2024 03:24

‎12-06-2021 11:01 - edited ‎02-14-2024 03:24

Hi there, @Cescawood. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. 

I've seen that you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions or concerns, please feel free to contact our team back so they can continue helping you. 

Have a good day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-06-2021 11:01 - edited ‎02-14-2024 03:24

‎12-06-2021 11:01 - edited ‎02-14-2024 03:24

Hi there, @Cescawood. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. 

I've seen that you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions or concerns, please feel free to contact our team back so they can continue helping you. 

Have a good day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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