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Versa 2 button stopped working

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‎12-19-2021 12:35 - last edited on ‎12-20-2021 04:13 by Fitbit Moderator

‎12-19-2021 12:35 - last edited on ‎12-20-2021 04:13 by Fitbit Moderator

Has anyone had trouble with the side button not working on Versa 2? I cannot reboot or change between screens. 

 

Moderator Edit: Clarified subject

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‎12-20-2021 04:14 - edited ‎08-27-2023 03:55

In response to Guy_

‎12-20-2021 04:14 - edited ‎08-27-2023 03:55

Hi there, @B013. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

If you haven't done so yet, please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎12-20-2021 02:46

‎12-20-2021 02:46

Hi @B013 - you can restart via the Settings, About, Shutdown function - wait 10 seconds and place on the charger to restart it and charge it.

Author | ch, passion for improvement.

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‎12-20-2021 04:14 - edited ‎08-27-2023 03:55

In response to Guy_

‎12-20-2021 04:14 - edited ‎08-27-2023 03:55

Hi there, @B013. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

If you haven't done so yet, please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer