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Versa 2 button stopped working

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‎08-12-2022 05:09 - last edited on ‎08-12-2022 11:40 by Fitbit Moderator

‎08-12-2022 05:09 - last edited on ‎08-12-2022 11:40 by Fitbit Moderator

I got my versa 2 about 8 months ago and just yesterday my side button quit working

 

Moderator Edit: Clarified subject

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‎08-12-2022 11:41 - edited ‎07-16-2023 03:58

In response to Odyssey13

‎08-12-2022 11:41 - edited ‎07-16-2023 03:58

Hi there, @jwebber171. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

If you haven't done so yet, please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps. 

If the above doesn't work, please follow @Odyssey13's advice. Our Support Team will be glad to continue assisting you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎08-12-2022 11:19

‎08-12-2022 11:19

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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‎08-12-2022 11:41 - edited ‎07-16-2023 03:58

In response to Odyssey13

‎08-12-2022 11:41 - edited ‎07-16-2023 03:58

Hi there, @jwebber171. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

If you haven't done so yet, please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps. 

If the above doesn't work, please follow @Odyssey13's advice. Our Support Team will be glad to continue assisting you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer