help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 button stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-02-2020 04:28 - last edited on ‎07-03-2020 05:50 by Fitbit Moderator

‎07-02-2020 04:28 - last edited on ‎07-03-2020 05:50 by Fitbit Moderator

My husband bought me a versa 2 for me for Christmas and the button has stopped working ;( 

 

i looovvvvveeeeee my versa 2 and I loved all my fitbits prior. Is this a fault with the design? I take good care of my watch, don’t wear it in the shower, I’m not rough with it, but the button is not working working? Can this be repaired, or does it now need to be replaced.

 

dani 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎07-03-2020 05:53 - edited ‎01-31-2024 08:03

‎07-03-2020 05:53 - edited ‎01-31-2024 08:03

Hi there @Danismith013, welcome to the Community Forums. I am sorry to hear your Versa 2's button stopped working. I understand how you feel about this inconvenience as you have been a Fitbit customer for a long time and would like to continue enjoying the Fitbit experience. 

I've seen that you contacted our Support Team who already helped you to get back in business. 😉

Please don't hesitate to let us know if there's anything else we may do for you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎07-05-2020 17:56

In response to MarreFitbit

‎07-05-2020 17:56

Amazing service!!! the message app was easy to use, we did some troubleshooting and worked through the problem. In the end the watch couldn't be fixed and have arranged a replacement. Well done guys, keep up the great work.

Best Answer

‎07-06-2020 04:41 - edited ‎10-12-2023 02:59

In response to Danismith013

‎07-06-2020 04:41 - edited ‎10-12-2023 02:59

Hi there @Danismith013, I'd like to give thanks for the feedback you've provided towards our product and Customer Service. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. 

I would like to invite you to visit our Heath & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes