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Versa 2 button stopped working

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‎12-07-2020 11:18 - last edited on ‎12-07-2020 13:24 by Fitbit Moderator

‎12-07-2020 11:18 - last edited on ‎12-07-2020 13:24 by Fitbit Moderator

My versa 2 button has stopped working iv tried all the usual fixes but nothing it still displays time ect but the button just won’t work any help please.so frustrating 

 

 

Moderator Edit: Clarified subject

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‎12-07-2020 13:25 - edited ‎10-08-2023 04:37

‎12-07-2020 13:25 - edited ‎10-08-2023 04:37

Hello there @Jimarcher, welcome to the Community Forums. I appreciate you have already tried to troubleshoot this situation before reaching us. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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