Versa 2 button stopped working

[3timebitter]

I have read on other forums in regards to a stuck screen and non responsive button. I have tried the cleaning, and button pick with no response. I have had update now and same thing. This is my 3rd fitbit and my wife's second. The Versa 2 is the model we use currently for the last 2 or 3 months. I am not looking for a hand out just assistance. I am an avid Samsung user and there are many benefits to their watch line but until now have had no issue with your product. Is there a way to help with a new model or getting this one fixed or replaced? Please let me know asap. It really is a part of what keeps my fitness motivation.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @3timebitter, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

Since all troubleshooting steps for this issue has been exhausted, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of the steps you've done, this way you could also avoid repeating yourself once again.