Versa 2 button stopped working

[Akessel2]

I read so many other post that their fitbit versa 2 side button not working, like mine. It started after having it for only a few months. Others were able to take videos of it not working or show no proof at all! When I contacted customer support  (twice) they told me the only way to fix this was to send mine in and then wait for a replacement.

I am a registered nurse whom relies on this watch 24/7 while at work and currently do not have anything to use while waiting for my new one. I even offered to send it in after I received my new one in the mail..  This is my second versa because my versa 1 screen stopped working after only one year.

I will not be buying another one and have told my friends and family to chose a different brand. They clearly do not treat all their customers the same if some have to send back before their replacement and some do not have to send it back at all. Super frustrating.  

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Akessel2. Welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the others. If you're still having inquiries or concerns about the resolution of your case, please feel free to reach out to our team again so they can continue assisting you or you can check warranty policies here for a better understanding of the information that was provided to you.