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Versa 2 button stopped working

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‎10-24-2021 07:02 - last edited on ‎10-24-2021 11:49 by

‎10-24-2021 07:02 - last edited on ‎10-24-2021 11:49 by

It's been nearly three weeks since my versa 2 button stopped fully working. I have tried the canned air solution and the alcohol solution, and none worked. Now, it is stuck in this screen that is asking me to sync with my phone and it neither syncs nor closes that screen. What can I do?

 

 

Moderator edit: subject for clarity 

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‎10-24-2021 11:54 - last edited on ‎08-15-2023 05:20 by Fitbit Moderator

‎10-24-2021 11:54 - last edited on ‎08-15-2023 05:20 by Fitbit Moderator

Welcome to the Fitbit Community, @Alaide.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend confirming the steps to restart your watch: How do I restart my Fitbit device? For complete troubleshooting tips to resolve the syncing issue, see Why won't my Fitbit device sync?

I was able to see that you have already contacted our Support team regarding this. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. You can also contact our Support team via chat or phone for faster assistance. Click here to get connected. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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