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Versa 2 button stopped working

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‎01-24-2022 07:07 - last edited on ‎01-24-2022 13:09 by Fitbit Moderator

‎01-24-2022 07:07 - last edited on ‎01-24-2022 13:09 by Fitbit Moderator

It's not dirty. left button wont work. can't power watch down. fully charged

 

Moderator Edit: Clarified subject

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‎01-24-2022 13:12 - edited ‎08-10-2023 03:51

‎01-24-2022 13:12 - edited ‎08-10-2023 03:51

Hi there, @groberman. Thanks for stopping by in the Community Forums and making sure the Versa 2's button isn't dirty. 

Nevertheless, if you haven't done so yet, please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-24-2022 13:12 - edited ‎08-10-2023 03:51

‎01-24-2022 13:12 - edited ‎08-10-2023 03:51

Hi there, @groberman. Thanks for stopping by in the Community Forums and making sure the Versa 2's button isn't dirty. 

Nevertheless, if you haven't done so yet, please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2 by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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