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Versa 2 button stopped working

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‎04-23-2022 07:04 - last edited on ‎04-23-2022 08:25 by Fitbit Moderator

‎04-23-2022 07:04 - last edited on ‎04-23-2022 08:25 by Fitbit Moderator

My Versa 2 was bought in July 2020 (hence, used for less than 2years). The left button does not work now.  I have tried to clean it for any dust as advised in other posts but the problem persists.  I have tried to press it for a long time to restart the watch but there is no response.  What else can I do?

 

Have browsed and found that there are quite a lot of posts that the button is not working.  Is there a quality problem?

 

Moderator Edit: Clarified subject

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‎04-23-2022 08:26 - edited ‎12-31-2023 04:03

‎04-23-2022 08:26 - edited ‎12-31-2023 04:03

Hi there, @FionaKFK. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Since you've exhausted all steps we could've provided here in the forums, please note the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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