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Versa 2 button stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-18-2022 08:58 - last edited on ‎07-18-2022 09:04 by Fitbit Moderator

‎07-18-2022 08:58 - last edited on ‎07-18-2022 09:04 by Fitbit Moderator

Hi. My Versa 2 back button won't work. I tried to clear debris with a toothpick but no change. Any other ideas? My husband is getting some canned air to try, too. I went swimming with it over the weekend. Should I try rice?

 

 

Moderator Edit: Clarified subject

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‎07-18-2022 09:05 - edited ‎06-14-2023 03:51

‎07-18-2022 09:05 - edited ‎06-14-2023 03:51

Hi there, @LouiseVersa2. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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‎07-18-2022 16:44

‎07-18-2022 16:44

Same thing happened to mine, button stopped working and screen froze which means I can't do a restart or factory reset. Was told there is no fix and warranty has expired. Very disappointed. Not sure if I want to make another purchase.

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