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Versa 2 button stopped working

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‎07-29-2022 09:00 - last edited on ‎07-30-2022 14:57 by Fitbit Moderator

‎07-29-2022 09:00 - last edited on ‎07-30-2022 14:57 by Fitbit Moderator

Okay, so I have kind of had a long journey with my Fitbit Versa, I got one back in September, and it lasted about 3 months, then the heart rate monitor broke.  I got a free replacement, but it got water damaged even though it should be able to handle water.  The replacement works on a charger, but no time else.  I switched back to the old one for my music, but the back button isn't working now.  It will restart the watch, but not go back.  What do I do??  My Fitbits just don't seem to last, my original Alta broke in 3 hours, but my blaze is still running strong, I have babied all of these watches except the blaze, and that's the only one that still works....

 

Moderator Edit: Clarified subject

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‎07-30-2022 14:58 - edited ‎10-07-2024 05:50

‎07-30-2022 14:58 - edited ‎10-07-2024 05:50

Hi there, @blacknblue. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. 

We‘re taking your comments and sentiments in regards to our products and into consideration.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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‎08-02-2022 17:26

In response to MarreFitbit

‎08-02-2022 17:26

Support did not solve my issue I'm afraid.

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