Versa 2 not receiving notifications

[jncallaham]

I have had my Versa 2 for a little over 2 years now. I have the Samsung S9+.  About 24-36 hours ago, all of my notifications (calls, texts, Fitbit, Whatsapp, bank, security system, e-mail) stopped coming through to my Fitbit.  I have checked the Notifications area, and all of the apps are checked.  I have unpaired my Fitbit and repaired it.  I have removed it from Bluetooth and added it back.  I have forced stopped the app.  I have powered off and then back on my phone.  I am at a loss.  Could someone please help me?

[Penlover]

Hello,

I have the same issue. First it started that I could not receive texts and phone calls twice. Now I can't receive texts. I have tried everything that was recommended. My watch button doesn't work either. I have gotten to the point that I am about done with Fitbit. They use to be great.

[BNeighbors]

Both mine and my husbands have quit sending notifications of text messages and calls.  It says to "go to best answer" on your post but it won't show me the answer.  I am guessing, it told you to do all the things you mentioned you had already tried.  

[jncallaham]

Correct...I have tried so many things, and all of them resulted in the same thing...absolutely nothing.

[Kettle86]

Mine is the same.. was receiving notifications then all of a sudden 2 days ago nothing.

Have tried everything including factory rest.. 

Can anyone get answers???

[jncallaham]

I still have not received a response from Fitbit via this thread.  When I tried to e-mail them, this is the message I received.

Thank you for contacting Fitbit.

Thanks for contacting Fitbit Customer Support! We know issues are no fun and are here to help. For the fastest answers, start here: Go to our Help Site for answers to common questions Visit our community forum for suggestions from other customers Use this online claim form to replace your in-warranty wristband While we’re no longer offering support by email, if you don’t see what you’re looking for or need additional support, you can always chat with us online or give us a call. Click here to get connected. Sincerely, Fitbit Support

[Guy_]

As many people are affected by not receiving notifications it may be a bug in the latest Fitbit App. 

But to be sure, check in your Quick Settings that neither Sleep nor Do not disturb are enabled as that can also cause a problem.

[jncallaham]

Thanks, but that was one of the 1st things I've tried.

[VipMuzik]

It's the new update that's messing everyone up

My call function works just not getting email or text notifications 

[Guy_]

@VipMuzik  - thanks for confirming it's a bug too.

[jncallaham]

Thanks...how do we get it resolved?  Will Fitbit make an announcement or provide a fix...shoot just respond to this thread?

[BNeighbors]

He basically said we would know when it started working again...(I spent
almost an hour between two phone calls trying to figure it out.)

[Guy_]

@jncallaham- this is a users forum - I have pushed the issue to a moderator after that - who knows.

There never is an announcement as to what an app version covers.

[BNeighbors]

Yes, after a very long time on the phone with support doing all the things
they suggested, he finally said we are getting several reports regarding
this issue. We will be looking into it. When I asked how we would know
when it had been resolved, he basically said "when it starts working
again".

[jncallaham]

Thanks Becky for the update...I really do appreciate it.  Hope I'm not in a meeting when my Fitbit starts buzzing with all of the notifications start coming through.  🤦🏽‍:female_sign:

By far, this is the worst update/issue I've ever experienced with any of my Fitbits.

[Guy_]

@BNeighbors- They don't make announcements generally.

Also note - you posted private information on this public site  - to remove it, login to the forum and click the 3 dots and Edit, to correct your post.

[jncallaham]

@Guy_ thank you.  Would you be able to tell me how you pushed it to a Moderator ad I have had someone from Fitbit respond to a past issue I had on this forum?  If I should have gone to a different site, ease let me know.  Thanks again everyone for your help!!!  😁

[Guy_]

@jncallaham- a suggestion, if you get an app version that works for you, don't update it. I'm still on 3.51.1 and don't have any problems nor the new graphs that aren't as good.

[BNeighbors]

Guy - THANK YOU so much for letting me know.  I did not realize it was posting my information.  I think I edited as you suggested but if you see any others, would you kindly let me know?

[Guy_]

@jncallaham - you can alert a moderator by using these dots and report this post option.

They generally review all posts but for problems you can get their attention quickly.