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Versa 2 button stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-04-2023 21:01 - last edited on ‎06-05-2023 07:07 by Fitbit Moderator

‎06-04-2023 21:01 - last edited on ‎06-05-2023 07:07 by Fitbit Moderator

I have done all the troubleshooting recommended in other posts. It continues to monitor my activity, HR etc but I can only see the results in the app after syncing. The face of my watch is stuck on a screen that pops up when you disconnect the watch and then reconnect it. I cannot restart it nor install a new watch face. Also I have cleaned the button with compressed air and toothpick— nothing. The button does compress but nothing happens when it does.

Moderator Edit: Clarified subject

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‎06-05-2023 07:10

‎06-05-2023 07:10

Hi there, @Mimi030312. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out.

I've seen you contacted our Support Team before posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


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