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Versa 3 screen and battery issues

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Over the weekend (just out of warranty - typical) my Versa 3 started to show a white screen attached. It then charges, acts normally but is having dramatic battery drain. 3 hours since last charge and now at 25%. Think it might be broken.

Moderator Edit: Clarified subject

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Hi there, @Nicklang123. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. 

Regarding the screen issue, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

As for the battery draining, a
re you using Snore Detection? If so, please note that the Snore Detection feature does impact your device’s battery, so we recommend charging your device to at least 40% before going to bed. For more information, see How can I use my Fitbit device to detect snoring and noise levels while I sleep? 

As you already know, that the battery life will depend on how frequent certain features are used in general. With that being said, I suggest making sure you've followed all tips and recommendations provided here

Maria | Community Moderator, Fitbit


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